Notice : Function _load_textdomain_just_in_time was called incorrectly . Translation loading for the health-check domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/sites/cherryleaf.com/public_html/wp-includes/functions.php on line 6114 Warning : Cannot modify header information - headers already sent by (output started at /home/sites/cherryleaf.com/public_html/wp-includes/functions.php:6114) in /home/sites/cherryleaf.com/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893 Warning : Cannot modify header information - headers already sent by (output started at /home/sites/cherryleaf.com/public_html/wp-includes/functions.php:6114) in /home/sites/cherryleaf.com/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893 Warning : Cannot modify header information - headers already sent by (output started at /home/sites/cherryleaf.com/public_html/wp-includes/functions.php:6114) in /home/sites/cherryleaf.com/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893 Warning : Cannot modify header information - headers already sent by (output started at /home/sites/cherryleaf.com/public_html/wp-includes/functions.php:6114) in /home/sites/cherryleaf.com/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893 Warning : Cannot modify header information - headers already sent by (output started at /home/sites/cherryleaf.com/public_html/wp-includes/functions.php:6114) in /home/sites/cherryleaf.com/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893 Warning : Cannot modify header information - headers already sent by (output started at /home/sites/cherryleaf.com/public_html/wp-includes/functions.php:6114) in /home/sites/cherryleaf.com/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893 Warning : Cannot modify header information - headers already sent by (output started at /home/sites/cherryleaf.com/public_html/wp-includes/functions.php:6114) in /home/sites/cherryleaf.com/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893 Warning : Cannot modify header information - headers already sent by (output started at /home/sites/cherryleaf.com/public_html/wp-includes/functions.php:6114) in /home/sites/cherryleaf.com/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893 Q. What’s the biggest gripe in Support?<\/p>\n
A. Getting the unnecessary calls off their backs, so they can find the time needed to tackle the really important problems. Really, they are looking for a way to be pestered less.<\/p>\n
So what are the three key ways to relieve this headache?<\/p>\n
1. Enable users to serve themselves.<\/p>\n
If you are getting loads of traffic via your help desks, it is just proving the point that the existing (or non-existent) manual is not clear? (BTW Cherryleaf can help you provide documentation that works.)<\/p>\n
2. Eliminate the problem at source.<\/p>\n
You need to look at the reasons why people get stuck. It’s likely to be due to poor design, poor instructions or poor training.<\/p>\n
3. Understand your users, in all their different forms.<\/p>\n
Recognise there is no single “typical” user. Instead, identify the types of \u00a0“personas” that use your product, and make sure the customer experience makes sense to them.<\/p>\n
Failing that, there’s always the option used in The IT Crowd:<\/p>\n
\n
Any other factors? We’d welcome your thoughts and opinions.<\/p>\n","protected":false},"excerpt":{"rendered":"
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Enable users to serve… Read more »<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[207],"tags":[308],"class_list":["post-1978","post","type-post","status-publish","format-standard","hentry","category-support","tag-support"],"acf":[],"yoast_head":"\n3 ways for the Support department to get the monkey off its back - Cherryleaf<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cherryleaf.com\/2010\/08\/3-ways-for-support-departments-to-get-the-monkey-off-their-back\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 ways for the Support department to get the monkey off its back - Cherryleaf\" \/>\n<meta property=\"og:description\" content=\"Q. 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