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{"id":16477,"date":"2022-12-05T08:52:44","date_gmt":"2022-12-05T08:52:44","guid":{"rendered":"https:\/\/www.cherryleaf.com\/?p=16477"},"modified":"2022-12-05T06:55:23","modified_gmt":"2022-12-05T06:55:23","slug":"what-will-chatgpt-mean-for-the-future-of-technical-communication","status":"publish","type":"post","link":"https:\/\/www.cherryleaf.com\/2022\/12\/what-will-chatgpt-mean-for-the-future-of-technical-communication\/","title":{"rendered":"What will ChatGPT mean for the future of technical communication?"},"content":{"rendered":"

ChatGPT<\/a> was launched last week. On the OpenAI.com website, it states<\/a>:<\/p>\n

ChatGPT: Optimizing Language Models for Dialogue
\nWe\u2019ve trained a model called ChatGPT which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer followup questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests. ChatGPT is a sibling model to InstructGPT, which is trained to follow an instruction in a prompt and provide a detailed response.<\/p><\/blockquote>\n

Generative Pre-trained Transformer 3 (GPT3) is an AI language model that uses deep learning to produce human-like text. Given an initial text as prompt, it will produce text.<\/p>\n

It’s caused quite a stir. For example: AI bot ChatGPT stuns academics with essay-writing skills and usability<\/a>.<\/p>\n

A few people have been experimenting with it, to see if it can generate technical documentation when prompted. We have too. Below are a few of our experiments:<\/p>\n

 <\/p>\n\"GPT3<\/a>\n

Our question: Document how to turn on autosave in Word for Microsoft 365.<\/p>\n

ChatGPT’s response:<\/p>\n

    \n
  1. Open Microsoft Word on your computer.<\/em><\/li>\n
  2. Click on the “File” tab in the top left corner of the screen.<\/em><\/li>\n
  3. In the left-hand menu, click on the “Options” option.<\/em><\/li>\n
  4. In the “Word Options” window that appears, click on the “Save” tab on the left side of the screen.<\/em><\/li>\n
  5. In the “Save” tab, check the box next to “Save AutoRecover information every” and enter the desired time interval for autosaving in the field next to it.<\/em><\/li>\n
  6. Click on the “OK” button to save the changes and close the “Word Options” window.<\/em><\/li>\n
  7. Your changes will now be automatically saved every time the specified time interval passes.<\/em><\/li>\n<\/ol>\n

    Compare that to Microsoft’s Help topic:<\/p>\n\"<\/a>\n

    Both answers are correct, but one is definitely better than the other.<\/p>\n\"To<\/a>\n

    Our question: Document how to get accident details for accidents occurring in 2020 from the Transport for London Unified API.<\/p>\n

    ChatGPT’s response:<\/p>\n

    To obtain accident details for accidents occurring in 2020 from the Transport for London Unified API, follow these steps:<\/em><\/p>\n

      \n
    1. Go to the Transport for London Unified API website (https:\/\/api.tfl.gov.uk\/).<\/em><\/li>\n
    2. Sign up for an API key by clicking on the “Sign up” button on the homepage and filling out the necessary information.<\/em><\/li>\n
    3. Once you have received your API key, go to the documentation page and navigate to the “Accidents and Casualties” section.<\/em><\/li>\n
    4. Select the “Accidents and Casualties” endpoint from the list of available endpoints.<\/em><\/li>\n
    5. In the endpoint documentation, scroll down to the “Parameters” section and locate the “date” parameter.<\/em><\/li>\n
    6. Add the parameter “date=2020” to the endpoint URL, along with your API key. For example: https:\/\/api.tfl.gov.uk\/Accidents\/Casualties?date=2020&app_id=[YOUR_APP_ID]&app_key=[YOUR_APP_KEY]<\/em><\/li>\n<\/ol>\n

      That’s an impressive answer, apart from the fact that the API no longer requires people to sign up for an API key.<\/p>\n

      So what does this mean for the future of technical documentation?<\/h2>\n

      ChatGPT seems to offer an interesting way to create instructional content automatically.<\/p>\n

      Does that mean it’s bad news for Technical Authors?<\/p>\n

      Well, developers can already create instructions quickly, by taking a series of screenshots and pasting them into a document. Quick and dirty, and usually an approach that organisations avoid.<\/p>\n

      The text generated by ChatGPT is a little wordy, so it probably would need an edit before it was published.<\/p>\n

      So we think ChatGPT could be a time saving tool for Technical Authors, rather than a threat to their careers.<\/p>\n

      There will still be a need to decide what content users will need, how to organise that content, and to check the content generated is the best answer.<\/p>\n

      And, of course, there will be an ongoing need to maintain the documentation.<\/p>\n","protected":false},"excerpt":{"rendered":"

      ChatGPT was launched last week. On the OpenAI.com website, it states: ChatGPT: Optimizing Language Models for Dialogue We\u2019ve trained a model called ChatGPT which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer followup questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests. ChatGPT is a sibling… Read more »<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[863,862,278,303],"class_list":["post-16477","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-chatgpt","tag-gpt3","tag-technical-documentation","tag-trends"],"acf":[],"yoast_head":"\nWhat will ChatGPT mean for the future of technical communication? - Cherryleaf<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cherryleaf.com\/2022\/12\/what-will-chatgpt-mean-for-the-future-of-technical-communication\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What will ChatGPT mean for the future of technical communication? - Cherryleaf\" \/>\n<meta property=\"og:description\" content=\"ChatGPT was launched last week. 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