Here are some of the common reasons why companies contact us about API documentation:<\/p>\n

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1. You’ve been providing APIs to your largest customers, together with a lot of onboarding and technical support. You want to have more (smaller-sized) companies use the APIs, but you’re worried about the strain that will place on your Support team.<\/li>\n
2. You’re releasing a new version of your API. The current documentation needs updating, but you just don’t have the time (or the technical communication skills) to do it.<\/li>\n
3. You’ve released your API, but its poor documentation means not enough developers are using it, you’re getting too many Support calls, or it’s seen as worse than your competition’s products.<\/li>\n
4. Your product offerings and APIs are going to get a lot more complex. You know you’ll need great content to explain what the APIs do, how to get started, and how to use them effectively.<\/li>\n
5. You’re launching your first API, and you know you’ll need to provide a great developer onboarding experience for you to succeed.<\/li>\n
6. Your developer portal\/developer experience is a mess. There’s a lot of content, but it’s spread over explanations on Jira, readme files, files in a shared folder on Google Drive, PDFs originally developed for a single customer, web pages, wikis, video walkthroughs etc.<\/li>\n
7. Your developers are too close to the APIs and products to explain it fully in a way that a new user would understand.<\/li>\n
8. You’re getting battered by the competition, and one of the main reasons for this is that their developer documentation is so much better than yours.<\/li>\n<\/ol>\n

   Are there any other Use Cases?<\/p>\n","protected":false},"excerpt":{"rendered":"

   Here are some of the common reasons why companies contact us about API documentation: You’ve been providing APIs to your largest customers, together with a lot of onboarding and technical support. You want to have more (smaller-sized) companies use the APIs, but you’re worried about the strain that will place on your Support team. You’re… Read more »<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[662],"tags":[649,785,276],"class_list":["post-16150","post","type-post","status-publish","format-standard","hentry","category-api","tag-apis","tag-developer-portals","tag-documentation"],"acf":[],"yoast_head":"\n