This decision guide helps you assess\u00a0whether you need a Technical Author.<\/p>\n

You probably don\u2019t need a Technical Author\u00a0if:<\/h2>\n

Your content<\/h3>\n

\n
• You product is effectively a commodity that is obvious to use.<\/li>\n
• You don’t need to to provide\u00a0written user instructions.<\/li>\n<\/ul>\n

  Your\u00a0team<\/h3>\n

  \n
  • Your team\u00a0has the time and skills to write good end user documentation themselves.<\/li>\n
  • There’s a\u00a0person in the team who knows what the whole product does.<\/li>\n<\/ul>\n

    Your\u00a0business<\/h3>\n

    \n
    • You don’t receive many support calls.<\/li>\n
    • You don’t need to provide post sales support.<\/li>\n
    • You have a limited budget.<\/li>\n<\/ul>\n

      You probably do need a Technical Author if:<\/h3>\n

      Your content<\/h3>\n

      You need to to provide\u00a0written technical material, and:<\/p>\n

      \n
      • It’s not obvious what content your\u00a0audience needs and wants.<\/li>\n
      • Your current content is poor:\n
        \n
        • unclear, hard to find, out of date, inconsistent, contains mistakes, incomplete etc.<\/li>\n<\/ul>\n<\/li>\n
        • You need to\u00a0create clear information, simply and efficiently.<\/li>\n
        • You need to create many variations of the same document.<\/li>\n<\/ul>\n

          Your\u00a0team<\/h3>\n

          \n
          • Your team\u00a0<doesn’t have the time or skills or resources to provide this content.<\/li>\n
          • You need to\u00a0allocate resources more efficiently.<\/li>\n
          • Your developers\u00a0struggle to understand what it’s like to be\u00a0new user of the product.<\/li>\n
          • It takes too long for your team to create the documentation.<\/li>\n
          • No single\u00a0person in the team knows what the whole product does.<\/li>\n
          • You need a Technical Author to\u00a0act as a user advocate and provide an objective view of the product’s capabilities.<\/li>\n<\/ul>\n

            Your\u00a0business<\/h3>\n

            \n
            • Customers are complaining about poor after-sales support.<\/li>\n
            • Trial users are not converting into paying customers.<\/li>\n
            • You’re losing customers.<\/li>\n
            • You want more\u00a0users to solve problems themselves.<\/li>\n
            • You need a more efficient authoring, reviewing and publishing process.<\/li>\n
            • You want to meet the legal requirements of selling consumer products,\u00a0and you don’t have the skills or resources to provide this.<\/li>\n
            • You need to prove you\u00a0comply with external standards (e.g. ISO standards).<\/li>\n
            • It’s a requirement of the contract with your supplier, and you don’t have the skills or resources to provide this.<\/li>\n<\/ul>\n

              Cherryleaf\u2019s technical writing services help your customers and staff find the clear guidance they\u2019re looking for<\/h2>\n

              Try out Cherryleaf\u2019s\u00a0online cost reduction calculator<\/a>,\u00a0you can see how much money you could save.<\/p>\n

              For more information, see Cherryleaf’s Technical writing services<\/a>.<\/p>\n\n

              Want to discuss your situation, and explore how Cherryleaf can help you? You can tell us about your project, issues and goals. We\u2019re here to help.<\/p>\n

               <\/p>\n

              Contact us<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

              This decision guide helps you assess\u00a0whether you need a Technical Author. You probably don\u2019t need a Technical Author\u00a0if: Your content You product is effectively a commodity that is obvious to use. You don’t need to to provide\u00a0written user instructions. Your\u00a0team Your team\u00a0has the time and skills to write good end user documentation themselves. There’s a\u00a0person… Read more »<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":35,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-8909","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n