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Who this is for<\/h2>\n
Cherryleaf\u2019s services are for organisations that are:<\/p>\n
\n
Developing a product or service<\/li>\n
Creating or rewriting their procedures<\/li>\n<\/ul>\n
About the problem<\/h2>\n
People typically want procedures or Help content to provide them with clear and concise answers to their questions or problems so they can do the thing they want to do.<\/p>\n
If this is done poorly, it can lead to people getting stuck or making mistakes.<\/p>\n
And the consequences of that can be more calls to the support lines, people giving up on your product or service, or fewer sales.<\/p>\n
<\/iframe><\/p>\n<p>When each support call can cost between $30-$150 to resolve, there can be a significant financial impact to the business. Lost sales and operational mistakes can cost even more.<\/p>\n<p>The reputational risk is harder to quantify, but it\u2019s still a worry for many organisations.<\/p>\n<h3>To be a successful technical communicator, you need to have a special set of skills<\/h3>\n<p>Many organisations don\u2019t have the skills or time to create this content to the standard that people expect these days. They also don\u2019t have the capacity to keep it up to date, whenever change happens.<\/p>\n<p>We all learn how to write essays and reports at school, but few of us are taught how to write instructional content. By this, we mean online Help, business procedures, or training courseware.<\/p>\n<p>You need to be able to understand what the readers need. You need be able to write clearly \u2013 this is really important. You need to get the information itself. You also need to deliver on time.<\/p>\n<p>When developers have to write for end users, they have to deal with the \u201ccurse of knowledge\u201d. This means when we know something, we find it hard to imagine what it was like not to know it.<\/p>\n<p>On top of all that, you might also need to know how to use the specialist software tools that makes it possible to manage and publish large amounts of content.<\/p>\n<p> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Who this is for Cherryleaf\u2019s services are for organisations that are: Developing a product or service Creating or rewriting their procedures About the problem People typically want procedures or Help content to provide them with clear and concise answers to their questions or problems so they can do the thing they want to do. If… <a class=\"excerpt-read-more\" href=\"https:\/\/www.cherryleaf.com\/documentation_services\/\" title=\"Read Technical writing and procedures writing services, so users don’t get stuck or make mistakes\">Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-feature.php","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n<title>Technical writing and procedures writing services, so users don't get stuck or make mistakes - Cherryleaf<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cherryleaf.com\/documentation_services\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical writing and procedures writing services, so users don't get stuck or make mistakes - Cherryleaf\" \/>\n<meta property=\"og:description\" content=\"Who this is for Cherryleaf\u2019s services are for organisations that are: Developing a product or service Creating or rewriting their procedures About the problem People typically want procedures or Help content to provide them with clear and concise answers to their questions or problems so they can do the thing they want to do. 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