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1.0Cherryleafhttps://www.cherryleaf.comConnecting the online and offline customer experience - Cherryleafrich600338<blockquote class="wp-embedded-content" data-secret="NPLUdwAJiF"><a href="https://www.cherryleaf.com/2010/07/connecting-the-online-and-offline-customer-experience/">Connecting the online and offline customer experience</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.cherryleaf.com/2010/07/connecting-the-online-and-offline-customer-experience/embed/#?secret=NPLUdwAJiF" width="600" height="338" title="“Connecting the online and offline customer experience” — Cherryleaf" data-secret="NPLUdwAJiF" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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This post is from Cherryleaf guest blogger, Derek Bishop. One of the most common issues affecting organisations and the ability to maximise the profitability of contact centres is the disconnect between the online and offline experience. Derek argues that a well constructed online and offline approach will ensure that customers are receiving the same levels... Read more »