Measuring the value of Help in desktop applications

One of the challenges for Technical Authors is quantifying the value of what they produce. For example, how can you tell how many people are reading online Help when the software is installed on someone’s desktop computer? One application mentioned in passing as last week’s UAEurope conference, ApplicationMetrics, might be able to provide the answer. ApplicationMetrics… Read more »

Do Technical Authors do anything important?

Chatting at the Royal Institution just before Christmas, someone asked me “But do you do anything important?”. They were slightly embarrassed when they realised what they’d said, but it’s still a valid question to ask. As it happens, there are a number of projects Cherryleaf is involved in that illustrate Technical Authors can do things… Read more »