Balancing assistance approaches Balancing visibility against intrusiveness Microsoft Clippy was infamous for being intrusive and offering irrelevant tips. Chatbots can risk similar frustrations if suggestions are poorly timed or excessive. From a usability perspective, chatbots that help users when they get stuck (reactive assistance) and those that prevent users from getting stuck in the first… Read more »
Tag: UI
The UI of Chatbots: Part 1 Understanding chatbot interfaces
The UI of Chatbots Cherryleaf Introduction As organisations adopt chatbots to support their software applications, Technical Authors face new challenges in designing effective user interfaces and adapting documentation for conversational delivery. This article examines the critical role of UI design in chatbot implementation and provides practical guidance for technical communicators. Imagine if your users were… Read more »
Are you a freelance UI/UX designer?
One of our clients has created some mock UIs (currently 5 screens) for demo/testing of their APIs. They want to add a professional UI/UX look and feel to them. They’ve asked us if we can provide a professional UI/UX designer they could call upon (and provide some pricing). The client is based in central London…. Read more »
Podcast 39: UX Writing – What do I need to know?
In Episode 39 of the Cherryleaf Podcast, we look at UX writing: What is it? The purpose of UI Deliverables Boundaries with other professions How it differs from technical communication Planning Roles The design process Copy-first UX writing What does this mean for technical communicators? Training courses in UX writing
Help us develop a new UX UI microcopy writing course
A while back, we asked for feedback on technical copywriting course outline we’re putting together. A common comment was that people wanted to learn about UX UI microcopy writing. So we’ve started work on putting together the slides for a new elearning course on UX UI microcopy writing. Again, we’d like your feedback on the… Read more »