We have been talking about the potential for using QR Tags since 2009, so it is great to see that MadCap Software has announced Flare version 7 will include QR Tag capabilities. MadCap states: In an online and searchable document, it is easy to include hyperlinks, URLs, etc., for users to access more information, but… Read more »
Tag: trends
The gamification of assistance (aka How to boast about your Help)
Gamification is the integration of game dynamics into any medium such as a Web site, Help file or community, in order to drive a positive response, participation and engagement from a target audience. It’s used by lots of organisations: airlines via Frequent Flyer Programmes, Google via AdWords, as well as more recognisable games software, such… Read more »
User Assistance: Prevention or cure?
In 2011, will we see a trend towards preventing users getting stuck, rather than curing them after they’ve got stuck? User Interface design is preventative. Support is curative. User documentation is, in most cases, curative. With new technologies for assisting users emerging, Technical Authors may have the opportunity to provide assistance before users get stuck…. Read more »
Hyundai uses an iPad as a driver’s manual
According to Hyundai USA There’s nothing worse than buying a new luxury car only to sit down and have to learn about it through a boring owner’s manual. Thankfully, every Equus comes with a 16GB WiFi Apple iPad, and instead of the boring owner’s manual, the Equus Owner’s Experience app teaches you everything you need… Read more »
Where does your Help sit on the technology adoption curve?
The technology adoption lifecycle model is a popular model for describing how products rise and fall in popularity over time. Many organisations use it to help them plan their position in the marketplace, as few can spread themselves successfully across the whole of the market. If we look at the technology adoption curve for the… Read more »