What does Stack Overflow’s success mean for traditional User Assistance?

Last night, I saw Joel Spolsky speak at a London Enterprise Technology Meetup, held at the London School of Economics. Joel is one of the founders of Stack Overflow, a hugely popular question-and-answer website on the topic of computer programming. He also claimed in a blog post back in April 2000, no-one reads manuals (see our… Read more »

Google adds conversational search-by-voice to Chrome’s Help

Google has updated Chrome in build 27 to include conversational voice search, and this feature extends to the Help pages. According to TechCrunch, it transcribes your queries in real time. It also lets you use natural language, asking Google straightforward questions and getting straightforward answers, both read back to you by dictation and in actual… Read more »

Where are all the technical writers?

Editor’s Note: Introducing a new guest blogger to Cherryleaf’s blog: Dr. Tony Self of HyperWrite. Where are all the technical writers? I have often wondered why there are so few technical writers in the world. In my country, Australia, the Bureau of Statistics (ABS) estimates there are over 2,000 technical writers within the total workforce of 11.65… Read more »

You can now download our white paper “Towards an Agile authoring methodology”

You can now download our Adobe-commissioned white paper “Towards an Agile authoring methodology” via Adobe’s website. Agile development is a way of managing IT development teams and projects that creates new challenges for those involved in providing User Assistance for those products. See: Towards an Agile authoring methodology

Panel discussion: Assisting the Millennial User – challenges and opportunities in the decade ahead

Cherryleaf’s Director of Sales and Marketing, Ellis Pratt will moderating the panel discussion “Assisting the Millennial User – Challenges and Opportunities in the Decade Ahead“, which is part of the free Adobe Day at the UAEurope Conference 2013. On the panel will be Chris Despopoulos, Craig Clark, Dave Gash, David Farbey, Matthew Ellison, Paula Stern and… Read more »