Is it possible for Technical Authors to write content more quickly?

Approximately 50% of a Technical Author’s day is spent writing. However, when Technical Publications teams look for efficiencies, they tend to focus on the 50% of time spent on non-writing activities, such as researching, reviewing and planning. They assume the content itself cannot be written more quickly. To an extent, they are right, as the querty qwerty keyboard… Read more »

27 February 2015: Trends in Technical Communication training course

Cherryleaf’s Trends in Technical Communication Course – Advanced Technical Writing Techniques will be held on 27th February 2015. If you want to discover new approaches to technical writing, this one-day, hands-on advanced workshop is right for you. You’ll find out how Technical Authors in leading companies are now applying techniques from other disciplines (such as psychology, copywriting, usability… Read more »

Five predictions for technical communication in 2015 and beyond

It’s time to put our heads above the parapet, make ourselves hostages to fortune, and predict what will happen in technical communication in 2015 and beyond. 1. “User Churn” will lead to SaaS providers looking to assist users in better ways The move towards Software as a Service (SaaS) has led to organisations worrying about “user churn” –… Read more »

The need for empathy in technical communication

One of the subjects Doug Kim covered in his TCUK14 presentation, on the changes to Microsoft’s user documentation, was how Microsoft now normally begins its Help topics with an empathetic statement. The writers seek to understand the user at the moment they’re reading the content. For example, if someone is reading the topic on auto save,… Read more »