Writing skills for Technical Support staff survey

We’re planning a writing skills course for people working in Technical Support departments. If you work in a Technical Support department, you can help us develop this course by completing this survey. There are 12 short questions below (or you can use this alternative link to the survey):

New courses added to the Advanced Technical Communication training course bundle

There are now 10 courses that form part of the Advanced Technical Communication training course bundle. That’s because we added a course on Structured Writing in December, and we’re adding a course on UI/UX text writing. For the UI/UX writing course, we’re experimenting with taking an Agile development approach, and releasing the modules as they are produced…. Read more »

New training course – Structured writing

Just before the 25th December, we released our latest online training course. It’s on the fundamentals of structured writing. The course looks at non-automated structured writing, XML structured writing, and database-driven structured writing. It forms part of the Advanced Technical Writing Techniques bundle. If you’re subscribed to the advanced bundle already, you don’t need to… Read more »

Registration is now open for our first policies and procedures course in 2019

Registration for the next public policies and procedures writing course is now open. This course will be held on Tuesday 22 January 2019 in central London (WC2R). Learn how to create clear and effective policies and procedures on our popular one day course. See: Policies and procedures writing course Tuesday 22 January 2019

Improving the Technical Author/technical writing training course

We were told last month that the ISTC has renewed the accreditation of our Technical Author/technical writing training course. As part of the accreditation process, the course is reviewed every two years by a panel, who provide feedback on the course. However, to our embarrassment, the reviewers mentioned we’d misspelt two of words that appear in… Read more »