What can Star Trek tell us about the future of technical communication?

It’s amazing how much of the future technology in Star Trek has already become reality. The computer tablets used by the crew in Star Trek Next Generation seemed almost fanciful when we first saw the show, but, by next year, it’s predicted the majority of US households will own a tablet. So what other technologies… Read more »

TCUK 13 presentation: Planning user documentation when you are a startup business

We will be presenting “Planning user documentation when you are a startup business” at the Technical Communication UK conference in September. We’ll look at how to plan a user documentation project when you’re working for a startup technology company. Working in this environment gives you the opportunity to work “from a clean sheet,” but it… Read more »

You can now download our white paper “Towards an Agile authoring methodology”

You can now download our Adobe-commissioned white paper “Towards an Agile authoring methodology” via Adobe’s website. Agile development is a way of managing IT development teams and projects that creates new challenges for those involved in providing User Assistance for those products. See: Towards an Agile authoring methodology