Technical Authors are normally seen as masters of writing user documentation, but their skills are not often applied to other areas of the business. For example, it’s usually the case our clients for software documentation are different from our procedures writing clients. However, we’re currently working for a client where we began by editing a… Read more »
Tag: Technical Communication
How common knowledge disappears – customer questions & answers for a turntable
https://twitter.com/leelefever/status/792866791399698433 In the olden days, every family had a record player (also known as a “turntable”), and pretty much everyone knew how to use it. However, if you look at the Customer Questions & Answers section for a turntable currently on sale on Amazon, it’s clear that many people today don’t know how a turntable works,… Read more »
Training news
Just a quick update on some recent training-related news. We’ve scheduled some new classroom courses: Cherryleaf’s policies and procedures writing course – 11th October Advanced technical writing & new trends in technical communication training – 20th October We’re also continuing to add more courses to WriteLessons – our bundle of elearning courses for technical communicators looking to expand… Read more »
Cherryleaf launches WriteLessons
WriteLessons, from Cherryleaf, provides you with access to a range of courses in technical communication. You have access to all of the courses contained within WriteLessons, which you can take at your own pace. Currently in beta, we’ll be adding extra courses over time. At launch, it contains: DITA fundamentals Single sourcing and content reuse… Read more »
Awards
The Spring 2015 edition of Communicator magazine and its special supplement on the Value of Technical Communication was entered in both the IoIC (Institute of Internal Communications) Awards in 2015 and the APEX Awards in 2016. One of Ellis’ articles (“Creating videos: tips and tricks”) was part of that issue. We’ve just learnt this issue has won… Read more »