We explore these questions from listeners: What’s your opinion of Zendesk and Mindtouch? Someone in our company thinks it might be a good idea to explore the idea of moving our Help content – have you heard of anyone doing this and then using it in a way of single sourcing etc? Our boss wants… Read more »
Tag: Technical Communication
Cherryleaf online courses are now available via an iOS app
Subscribers to Cherryleaf’s online courses can now take them using their iPhone, iPad, or iPod touch, plus the Teachable iOS app. Here’s how you can download the iOS app: Visit the Apple App Store on your compatible IOS device (requires iOS 9.3 or later). In the App Store, search for, “Teachable Online Courses”. Click the cloud… Read more »
AI and chatbots in technical communication – A primer
It seems likely artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? This podcast is based on an article we’ll be posting to tekom’s Intelligent Information blog. The article is currently out for review, and… Read more »
Book – Current Practices and Trends in Technical and Professional Communication
This week, the Institute of Scientific and Technical Communicators published a book, called Current Practices and Trends in Technical and Professional Communication. Cherryleaf’s Ellis Pratt is one of its co-authors. “Technical and professional communicators are experts in making complex systems and worlds understandable to those who need to access them. However, both the concepts… Read more »
Our latest podcast – a round up of recent news in technical communications.