Microsoft has announced the preview release of its documentation service, https://docs.microsoft.com, which currently provides content for its Enterprise Mobility products. “We interviewed and surveyed hundreds of developers and IT Pros and sifted through your website feedback over the years on UserVoice. It was clear we needed to make a change and create a modern web experience… Read more »
Tag: microsoft
The need for empathy in technical communication
One of the subjects Doug Kim covered in his TCUK14 presentation, on the changes to Microsoft’s user documentation, was how Microsoft now normally begins its Help topics with an empathetic statement. The writers seek to understand the user at the moment they’re reading the content. For example, if someone is reading the topic on auto save,… Read more »
Microsoft’s “No more robot speak” in action
Our post about how Microsoft is changing its writing style (Microsoft moves away from “robot speak” in its user documentation) generated a lot of interest, so I thought it might be useful to post some examples of it that we’ve spotted. These examples are from Office 365 Premium Edition.
Microsoft moves away from “robot speak” in its user documentation
One of the highlights from the Technical Communications UK 2014 conference was the keynote presentation from Microsoft’s Doug Kim. Doug is Senior Managing Editor for Office.com, and leads guidelines and best practices for Voice in Office. By Voice, he means the tone of voice and style of English used in the User Interface and user documentation…. Read more »