We tried to resist a World Cup themed article, but with three days to go, we’ve finally succumbed. Rod Sloane pointed us to an article on the BBC Web site on how Jürgen Klinsmann and Joachim Löw have transformed the German football team into a successful and stylish unit. So what did they do? They: 1. Gave… Read more »
Tag: management
UK Technical Authors reveal 5 business benefits of Web-based Help
Having your online Help published on the Web could do wonders to your business. Here are five business benefits: 1. Marketing SEO benefits The search engines love the type of information-rich content that online Help contains (more information), because the content is valuable and other Web sites link to it. The result is these pages… Read more »
Support call cost reduction calculator
We’ve added a simple online calculator to the Cherryleaf Web site for calculating the potential savings in support costs derived from having online Help. See our Support call cost reduction calculator page. We’re also developing a more comprehensive spreadsheet to help you measure the value of documentation. Contact us if you would like a copy.
Managing people in documentation projects
Below are highlights from a video interview we carried out with Stephen Harvard Davis of Assimilating Talent on the subject of managing people in documentation projects. We discussed managing international teams, amongst other things. Part 1: Part 2:
Facilitated peer-group mentoring Mastermind groups for documentation managers and leaders
There’s an opportunity for a few more leaders of UK documentation teams to join the peer-group mentoring Mastermind group that we facilitate. The quarterly face-to-face meetings have been running for a year now, with the group providing advice and assistance, under the Chatham House Rule, to fellow Documentation Managers seeking to resolve an issue they… Read more »