We’ve been invited to present at Mindtouch’s European launch event, which is being held in Central London on Thursday 9th September. Our theme will be the seven key challenges Technical Publications departments face today. The whole event is called “Your Documentation is your Best Storefront. Are You Open for Business?” Over half of your website… Read more »
Tag: case study
Managing documentation projects – Sage Technologies case study
Below is an interview between Ellis Pratt of Cherryleaf and Diana Logan, Documentation Manager at Sage Technologies. In the interview, we discuss Sage Technologies’ new platform for assisting users, the “Sage Ecosystem”, and how user documentation is developed by Diana’s team.
Life as a Technical Author – a case study
Prospects, “the UK’s official graduate careers website”, has published a case study on being a Technical Author. It’s actually a case study on someone at Cherryleaf, outlining how they became a Technical Author and the things they enjoy about the job. Life as a Technical Author – a case study
Case Study: User Documentation at Red Gate Software
Our latest interview is between Ellis Pratt of Cherryleaf and Rachel Potts of Red Gate Software, concerning user assistance and documentation at Red Gate Software. We discussed working in an Agile environment, providing a single support centre for all user information and how Web Analytics can help improve user documentation. This is the full interview, and… Read more »
Case study:How user documentation is developed at Alfresco in an Agile environment, using wikis
This is the edited Cherryleaf interview with Briana Wherry, Information Manager of Alfresco. We discussed how user documentation is developed at Alfreso in an Agile environment, using wikis.