Why AI has meant more work for us as Technical Writers

You might have seen the headlines. “These jobs will be replaced by AI,” and sometimes, technical writing makes that list. But, as technical writers ourselves, we find those claims to be a bit off the mark. In fact, we at Cherryleaf have seen, first-hand, how important human technical writers are in the age of AI…. Read more »

The UI of Chatbots: Part 7 Conclusion

Conclusion Chatbots could greatly improve technical communication by providing personalised support, custom learning paths, and contextual help. Developers and authors must collaborate to ensure these tools evolve alongside user expectations. Focusing on intuitive UI design, clear guidance, and seamless integration will be critical for ensuring user satisfaction and realising the full potential of chatbots in… Read more »

The UI of Chatbots: Part 6 Success Metrics

Success metrics How would you measure success? Measuring the performance of the chatbot is important both for optimising the user experience and ensuring business value. Below are some key performance indicators (KPIs) for evaluating chatbot success. User engagement metrics Conversation volume: Total number of user interactions Active users: Daily, weekly, and monthly active users Session… Read more »

The UI of Chatbots: Part 5 Implementation considerations

Implementation considerations There are other implementation factors you should consider. Ideally, you will have an implementation “roadmap” that ensures the chatbot is successful. User need identification The chatbot should be able to identify when users are experiencing confusion or friction. This requires careful mapping of user journeys, understanding pain points, and determining key moments when… Read more »

The UI of Chatbots: Part 4 How it might affect what you write

How it might affect what you write Personalised support and guided workflows Chatbots should offer suggestions based on the user’s specific context or previous interactions, ensuring relevant, tailored prompts. This is especially important in technical communication, where users often have varied levels of expertise. If a user repeatedly asks for help with the same function,… Read more »