Standards and processes permeate nearly every area of business today. They enable management to control, direct and delegate, giving people the ability to focus attention on the more difficult issues the business faces. Processes drives predictability, consistency and efficiency. Despite all these benefits, sales departments have been much slower to move down this path. Sales… Read more »
Category: writing
Communicating the right information in business
By guest blogger Malcolm Tullett Health and safety is built around good practice. There are systems for getting things done and processes for carrying out the tasks required to make the organisation successful. The problems occur when the paperwork outweighs the operator’s willingness to read and digest it! Standard practice in most organisations is that… Read more »
In the studio this week: An e-learning course on creating Web sites that get your message across
We’re working on project with Lesley Morrissey of Inside News to develop some online training courses on creating Web sites that get your message across. Inside News runs traditional classroom workshops on this subject, and now it wants to create online versions in order to be able to offer them around the world and reduce… Read more »
Your online grammar reference guide
We’ve added a link on our Web site that will take you to the online grammar reference guide offered by Grammar to Go. Built for business, Grammar to Go is your personal grammar specialist, ready to answer your questions wherever and whenever they arise. It is very popular with professionals who spend their valuable time correcting… Read more »
How checklists can save your life
Dr Atul Gawande is currently in London, touring the radio stations to promote his book “The Checklist Manifesto“. Dr Gawande is a surgeon in Boston Mass., who has been looking at how to deal with complexity in surgery and elsewhere. He has discovered that complex systems work, mostly through people using checklists. Furthermore, no matter… Read more »