Book – Winning by sharing

Leon Benjamin is launching a book called “Winning by Sharing“. It is about the dramatic changes in the nature of work, the emergence of the network economy and its implications for corporations, employees and portfolio workers. It describes the emergence of extensive, global networks of people who want to work and conduct business in completely… Read more »

The Stress of Technical Writers

In 2001, the Techwhirl Web site published a report on Stress Management for the Technical Communicator. How can writing be stressful, you may ask. They cite overload of tasks, impossible deadlines or expectations and difficulty getting information from subject matter experts (SMEs) as the main reason why it occurs. So how do they manage the… Read more »

Microsoft Delivers Document Updates using RSS

The Microsoft Help and Support site is now providing an RSS feed (Really Simple Syndication) for its Knowledge Base articles. Is anyone else using RSS for its delivery of user assistance information?

Letting Users Create their own Paths to Information

Tags and tag navigation could offer a new and better way of finding and organising user assistance information. Tags allow the users to create the navigation route or routes to information. Sites such as del.icio.us, flickr, technorati allow readers to tag as they see fit. We think it could work well. What do you think?

Microsoft eHow-tos

Microsoft’s Windows Mobile team has released a set of online user assistance topics that they have called “eHow-tos “. These are multimedia versions of “How To” topics, and we suspect they are likely to add “eWalkthroughs” too. Is this a useful innovation?