Cherryleaf has launched a course for anyone wanting to understand the key concepts behind DITA (Darwin Information Typing Architecture). DITA is an open source XML-based framework for designing and delivering well-structured content efficiently and consistently in a single-sourcing environment. It provides a standard approach for creating task-oriented information and assembling topics into books or other… Read more »
Category: Uncategorized
Will Barclays Bank really be making things clearer for us?
The BBC has reported that Barclays Bank is moving away from “the arcane language that has be-devilled bank customers for generations”. The bank said it wants to move away from confusing acronyms and jargon, using “more colloquial” terms instead. Jim Hytner, Barclays’ marketing director, said: “We will be using language that everyone knows and understands”…. Read more »
ROI of software quality
If you are looking to justify software testing and quality, then these two reports may help: The Economic Impacts of Inadequate Infrastructure for Software Testing The ROI from Software Quality – An Executive Briefing
Developing online Help with Visual Studio 2005 SDK
Microsoft’s Visual Studio 2005 SDK now includes a Help authoring tool that allows “authoring, building and deployment of documentation to be plugged into Visual Studio”. The tool, HelpStudio Lite, is a slimmed down version of the Innovasys’ HelpStudio. If you would like training in Help Studio or Help Studio lite, then please contact us.
Using social psychology to motivate contributions to online communities
Many online communities suffer from a lack of contributions by community members. Researchers from the University of Indiana have tested ways to encourage participation in online communities. http://jcmc.indiana.edu/vol10/issue4/ling.html They found individuals contributed when they were reminded of their uniqueness and when they were given specific and challenging goals. Were they correct?