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Complexity causes 50% of product returns
Elke den Ouden, of the Technical University of Eindhoven, has found in her thesis that half of all malfunctioning products returned to stores by consumers are in full working order, but customers can’t figure out how to operate the devices. Product complaints and returns are often caused by poor design, but companies frequently dismiss them… Read more »
Using documentation in businesses to prevent losing customers
Would anyone value an article on using documentation in businesses to prevent losing customers? Is it just of passing interest or a real problem for others?
A Help file that makes money
Developing Help files that generate revenue – This doesn’t sound like something you’d be interested in?
Why shouldn’t your job be offshored?
Why shouldn’t your job be offshored? Would you be able to answer that question if your bosses asked it? What are the reasons?