Whether for new business generation, enabling users to get the job done or simply to reduce support costs, Help is a vital tool for software businesses. Yet so few people take a strategic approach to it. Today, all of the resources you need are at your disposal for you to enable users to achieve their… Read more »
Category: trends
We’ve just published an ebook called Trends in Technical Communication – Rethinking Help
We’ve just published an ebook called “Trends in Technical Communication – Rethinking Help“. Many people in the field of software and technical communication are asking: Couldn’t we do a better job at helping users when they get stuck? This 762 page book is a collection of articles and selected extracts from books that have looked… Read more »
Coming soon – our latest book for Technical Authors
We hope to have ordering details for our latest book within the next 48 hours.
Survey results: Which future trends interest a typical Technical Author?
Thank you to everyone who responded to our survey into trends in technical communication. Below are some graphs illustrating the responses to some of the questions we posed. Which topics do Technical Authors want to know more about? How important is it for you to be aware of the future trends in user assistance and… Read more »
How important is video to Technical Authors?
Internet Psychologist Graham Jones addressed this question in his most recent weekly email. He said: Video is everywhere online. Indeed, YouTube is now the second biggest search engine, according to recent figures. When people can’t find what they want on Google, they turn instead to YouTube to find an answer, before they head off to… Read more »