Cherryleaf’s announced a new service today – Affective Assistance and marketing writing services . With technology becoming part of everyday life, sometimes the traditional approach to writing user documentation just doesn’t meet users’ needs. It can be the case that the formal and succinct approach to writing User Assistance isn’t right for users of your product… Read more »
Category: trends
New review of “Trends in Technical Communication”
Phil Stokes has written a review of our Trends in Technical Communication ebook in the Autumn 2011 edition of the ISTC’s Communicator magazine: Overall, though, this book does what it promises to do. It provides an overview of trends in technical communication and sets out a vision for the future. If you are wondering what skills… Read more »
New review of Trends in Technical Communication – Rethinking Help
David Kowalsky has reviewed “Trends in Technical Communication – Rethinking Help” in the latest STC Puget Sound Chapter’s newsletter. Trends in TC ’s good introduction explains this eBook is a collection of articles and selected excerpts on recent trends in software technical documentation “to help those involved in developing software User Assistance, in all its forms, determine a… Read more »
Cherryleaf Technical Author survey 2011 – in words
Last month, we conducted an online survey that 226 Technical Authors completed. We also conducted some in depth interviews with UK Documentation Managers to get a better insight into the responses. Below is some feedback we received. Why user guides are not published on Web sites The main reasons we heard why user documentation was… Read more »
Cherryleaf Technical Author survey 2011 – in pictures
Last month, we conducted an online survey that 226 Technical Authors completed. 31 respondents were freelance contractors, whom we’ve excluded from our analysis. Here are some graphs illustrating some of the significant figures from the survey. Click on each image to view a larger version. What impact does user documentation have on your business’ performance?… Read more »