Often business documents, such as sales proposals and annual reports, are a joint effort between various people and departments. It involves collaborative writing and incorporating existing content. For printable documents, this collaboration can make it really difficult to maintain a consistent level of quality, writing style and “look and feel”. For Technical Communicators, there’s an… Read more »
Category: Technical Documentation
How user assistance can increase your sales – video
We’ve created a three minute video on how User Assistance can increase your sales. Simply complete the form below and we’ll email you a link to the video. UPDATE: You can view the video here
Affective Assistance – Highlights from TCUK 2010 presentation
This video contains edited highlights from Ellis’ presentation at the TCUK 2010 conference on Affective Assistance, which was called “documentation as an emotional experience for the user”. We’re developing a workshop on Affective Assistance – contact us if you’d like to know more.
Creating more engaged users
As part of my prep for my presentation on user documentation as a more emotional experience for the user, I revisited this presentation by Kathy Sierra. This hasn’t ‘made the cut’ into my presentation due to lack of time, so I thought I’d post it here.
An innovative approach for a user manual from Samsung
Here is a very innovative approach to providing a user guide, from Samsung : According to Vitamin Design: These books actually contain the phone. Each page reveals the elements of the phone in the right order, helping the user to set up the sim card, the battery and even slide the case onto the phone…. Read more »