Cherryleaf is curating and hosting a programme of talks on trends in technical documentation. At these sessions, there’s a presentation from a respected member of the Technical Communication profession, plus the opportunity to network with your peers. We’re looking for people who would like to present a case study or share their view of the… Read more »
Category: Technical Documentation
News on our first “trends” talk
Here is some news on the first talk in our ‘Trends in Technical Documentation’ series. We now have two speakers: Adrian Warman of IBM UK’s User Technologies team and Ellis Pratt of Cherryleaf. What will be the future for Technical Communicators if everything ‘just works’? As part of this exploration, we will consider current technology trends… Read more »
Workflowy Help by email
Workflowy is a one-list-to-rule-them-all organization tool that takes an unusual approach to providing User Assistance. Like with many other Web applications, the site contains a “how-to” video and a list of keyboard shortcuts. However, it also sends users an email that’s essentially the information you’d expect to find in a user guide or online Help file:… Read more »
London’s “boris bikes” lack a certain something
I decided to try out London’s Barclays Cycle Hire, known colloqually as “Boris bikes”, yesterday. There are 6,000 bicycles distributed across central London that you can hire on an ad-hoc basis. While the scheme is a great concept, for the casual user it lacks something – information on using the bikes! Where user information is… Read more »
Cherryleaf Technical Author survey 2011 – in figures
Last month, we conducted an online survey that 226 Technical Authors completed. 31 respondents were freelance contractors, whom we’ve excluded from our analysis. Here are some of the significant figures from the survey. Technical Authors measuring the ROI value of their output: 7% The most common measure was to quantify the value of avoided calls… Read more »