We’ve been asked to a find candidates for a fabulous permanent vacancy at one of our clients. You need to lead and develop their vision of the role of User Assistance and content. This means treating content as a function of design (and user experience), with the appropriate information provided to users at all points… Read more »
Category: Technical Documentation
The hidden cost of technical writing – localisation
I met up with a Technical Author at the Technical Communications UK 2013 conference whom I’ve been talking to on the phone over recent months. She’s been trying to convince her bosses that they should take a less chaotic approach to producing user documentation. I’d previously suggested she look at how much it was costing… Read more »
Are your user manuals (and any other content) ready for Google Glass?
Google Glass, a wearable computer with a screen above the right eye, goes on sale in 2014. Glass is almost certainly going to be used to support maintenance and repair calls, providing technicians (and other types of user) with the ability to access manuals and discuss situations with remote colleagues. So are your user manuals,… Read more »
Are page layout online documents evil?
Editor’s Note: This post has been written by Dr. Tony Self of HyperWrite. Tony will delivering DITA training during October at Cherryleaf’s training centre in London. UX Magazine recently published an article called How Deceptive Is Your Persuasive Design, by Chris Nodder. The article hasn’t got a lot to do with UX (user experience) design, although Nodder’s book, Evil… Read more »
September date for Trends in Technical Communication Workshop – Advanced Technical Writing Techniques
We’ve added a new date for our Trends in Technical Communication Workshop – Advanced Technical Writing Techniques course. It will be held on Tuesday 17 September 2013, in central London. You can book a place via the webpage Trends in Technical Communication Workshop – Advanced Technical Writing Techniques.