This is an end of a long day post, so forgive me if I miss anything obvious. Here are some suggested actions and ideas for creating Web 2.0 technical documentation: 1. Put your documents on the Web, as Web pages.2. Create a link to the Web version on folksonomy/tagging sites such as Digg, Technorati and… Read more »
Category: Technical Communication
Ten Challenges for Technical Authors in the Network Age
The Supernova 2008 conference is currently running in San Francisco – on the theme of “the Network Age”. Professor Kevin Werbach has outlined ten challenges: “In the Information Age, computers and communications networks produced a global village and astounding gains in economic productivity. The Network Age incorporates those advances into an environment where anything connects… Read more »
Is this video on advertising-customer break up also true for technical communication?
Brian Solis, Principal of FutureWorks PR and New Media agency in Silicon Valley, has posted a blog on the need for organisations to listen directly to the needs of the customer. Solis states: “You can’t manage a relationship, you need to be a part of it, fully engaged… …If a conversation takes place online and… Read more »
Failure in technical communication
JK Rowling made a great commencement speech recently at Harvard University – on the topic of failure. Failure is something that stalks the world of technical authors. Failure affects our clients. Users often have to feel they have failed before they call up online Help. It is said that Microsoft nearly renamed “Help” in Vista,… Read more »
Trends in Technical Communication – Peering into the crystal ball
I’m starting to think about a conference presentation I have been asked to make later this year. Sometimes, our talks are about “big picture” issues, such as “what makes a good technical author?” or “what’s the value of documentation?”, and I’m currently considering whether I should talk about the future trends in technical communication. The… Read more »