The User Manual 2.$

Here is an interesting interview between Robert Scoble and Aaron Fulkerson of Midtouch on how MindTouch’s technical communication software is changing how people work together at big companies. “We started seeing more and more of our customers—Intuit and Microsoft, Intel and Autodesk and Mozilla – launching these documentation communities where they have a body of… Read more »

Building intelligence into business documents

Often business documents, such as sales proposals and annual reports, are a joint effort between various people and departments. It involves collaborative writing and incorporating existing content. For printable documents, this collaboration can make it really difficult to maintain a consistent level of quality, writing style and “look and feel”. For Technical Communicators, there’s an… Read more »

Here are some of our recent videos

Here’s a playlist of recent videos we’ve put together. To play a video, click on the title of the video. UPDATE: For some reason, the playlist does not appear when you view this post on our blog’s Home page. If you click on the title of this blog post, and view the post itself, you’ll… Read more »

Affective Assistance – Highlights from TCUK 2010 presentation

This video contains edited highlights from Ellis’ presentation at the TCUK 2010 conference on Affective Assistance, which was called “documentation as an emotional experience for the user”. We’re developing a workshop on Affective Assistance – contact us if you’d like to know more.

Why Nokia’s David Black is probably wrong about the manual-less cellphone

Nokia’s David Black provided an excellent opening keynote presentation at the TCUK 2010 conference, where he described the documentation produced by Nokia and predicted a bleak outlook for all but the most technical of Technical Authors. David’s team works mostly on developing information for developers and partners, rather than end users. He revealed that 50% of… Read more »