For the holiday season, we’ve created a simple six question quiz for you to try. It includes questions on some of the topics we’ve covered in our blog during 2010: Cherryleaf Technical Writing Quiz (Opens in new window) It’s just for fun, but if you’d like to tell us how you fared, please comment below.
Category: Technical Communication
What word clouds can tell you about your user guides
Someday, some clever person will do a statistical analysis of the frequency of words contained in different user guides to help us gain a better understanding of how to make the best user guide possible. In the meantime, we can use Wordle to give us a glimpse into a few user manuals. Wordle generates “word… Read more »
Gamification and User Assistance
We’d like to know if anyone has looked at the relevance of gamification (aka gameification) theory to User Assistance. Are there useful lessons to be learned for Technical Authors?
Using the Wheel – a story
This is an adapted version of a story from Selling the Wheel, by Jeff Cox: Once upon a time, long ago, a resourceful fellow named Max came up with a brilliant idea and invented the Wheel. He said to his wife, ‘you know what, the Wheel is going to make us lots of money’. His… Read more »
Unifying conversation and instruction in business communication
One of the challenges organisations face is how to create a system that unifies all the different ways its staff communicate information. That’s because conversation (written and oral) can be very different from instructional information. For example, conversations are often reflective, insightful and repetitive, whereas instructions are typically results-driven, concise and commanding. We can see… Read more »