Towards the end of 2008, Nick Shackelton-Jones, when he was working at the BBC, commissioned a project to research how its staff experienced learning in “the Web 2.0 world”. It lead to the development of the BBC learning design toolkit: The end result is something which incorporates some familiar elements of thinking about learning, with some new… Read more »
Category: Technical Communication
Failing to understand
Words of wisdom in the latest newsletter from Internet psychologist Graham Jones: I’ve been an Associate Lecturer and examiner at the OU (Open University) for 12 years now and each year it amazes me how some candidates do brilliantly and other miss the point of the questions entirely. Often it’s nothing to do with ability… Read more »
Workflowy Help by email
Workflowy is a one-list-to-rule-them-all organization tool that takes an unusual approach to providing User Assistance. Like with many other Web applications, the site contains a “how-to” video and a list of keyboard shortcuts. However, it also sends users an email that’s essentially the information you’d expect to find in a user guide or online Help file:… Read more »
New – Affective Assistance and marketing writing services
Cherryleaf’s announced a new service today – Affective Assistance and marketing writing services . With technology becoming part of everyday life, sometimes the traditional approach to writing user documentation just doesn’t meet users’ needs. It can be the case that the formal and succinct approach to writing User Assistance isn’t right for users of your product… Read more »
New review of “Trends in Technical Communication”
Phil Stokes has written a review of our Trends in Technical Communication ebook in the Autumn 2011 edition of the ISTC’s Communicator magazine: Overall, though, this book does what it promises to do. It provides an overview of trends in technical communication and sets out a vision for the future. If you are wondering what skills… Read more »