The best book I’ve read in 2012 wasn’t written for Technical Authors. It wasn’t even published in 2011. It was written by one my fellow speakers at the STC Conference in Chicago, and it was one that was the most thought provoking books I’ve read this year. One of the subjects it explores is curiosity:
Category: Technical Communication
Is legalese a good or bad way to communicate?
The Leveson Inquiry has provided a number of examples of how lawyers and judges communicate. The report, written by Lord Justice Leveson, was praised by The Guardian yesterday for its clarity: Longer than Harry Potter, shorter than Proust, denser than Tolstoy. Brian Leveson’s report thumped into the world at just under 2,000 pages and just… Read more »
“Engaging your readers in the documentation. How and why social media?”
Sarah Maddox (Technical Writer, Atlassian) is another champion of engaging readers through technical documentation. Here is a video of her presentation to the Atlassian User Group Wiesbaden. It’s called “Engaging your readers in the documentation. How and why social media?” See also Reduce Support calls by engaging readers with user documentation
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Nine myths about technical writing
“We can design away the need for a user manual and online Help” The idea of a product that totally is intuitive to use, the product that sells itself, sounds terribly attractive. Often these are called commodities, and consumers tend to go for the cheapest one, or the one with the best brand image. There… Read more »