Mankind – overcomplicating products for 1.8 million years

In the radio series, A History of the World in 100 Objects, Neil MacGregor, Director of the British Museum, described the oldest man-made object in the museum – the Olduvai stone chopping tool. This was made approximately 1.8 million years ago in Tanzania, where the first humans originated. MacGregor explained the tool has more than six chippings that sharpened… Read more »

All our online courses – at a discounted, bundle price

You can now sign up for all of Cherryleaf’s popular online training courses at a discounted price! This bundle provides you with access to: Cherryleaf’s Technical Author/Technical Writing online training course DITA fundamentals Single sourcing and content reuse training course Introduction to Content Strategy course By purchasing this bundle, you’ll save £180 ex VAT. That’s a… Read more »

How technical documentation helps the customer journey

Here is a diagram that shows the different types of User Assistance that can help users as they progress through the customer journey: Supporting the user through the customer journey has become more important, partly because the subscription, “try before you buy”, sales model means users can stop being a paying customer at a moment’s notice. Today, all… Read more »

Take part in the Cherryleaf Training Survey 2015

We’re carrying out a short survey into training courses for technical communicators. The questions are mostly around the courses you would like to see offered by training providers. To participate, please complete the questionnaire below (alternatively, use this link to the survey):