In researching what developers wanted to learn about writing documentation for users, the most common issue related to how much, or how little, they should write. One developer said: “I would want to know what is the minimum I should write. If you can persuade me what is the necessity of each thing I’m capturing, and… Read more »
Category: Technical Communication
Could we use psychometric profiling of users in User Assistance?
In the How Powerful is Facebook’s Algorithm? (The Inquiry, BBC World Service), quantitative social scientist David Stillwell revealed computers can predict our personalities based on our Facebook activity. So could we use psychometric profiling of users in User Assistance?
Free guide – Getting Customers to Answer Their Own Support Questions
We’ve just uploaded a free video guide on Getting Customers to Answer Their Own Support Questions. The guide is free. You just need to register and log into our elearning platform. See: Getting Customers to Answer Their Own Support Questions.
Video recording from the Agile The Docs conference
Agile Authoring methodology: Learning from Lean You’ll find the other recordings on the Agile The Docs webpage.
Should you develop a comic instead of a user guide?
Listeners to BBC Radio Four this morning heard a report that a new study by researchers at Sheffield Hallam University (SHU) discovered comics are a better educational resource than traditional textbooks. In a related article, called How the humble comic book could become the next classroom superhero, SHU’s Paul Aleixo explained: “We found that the use of… Read more »