The rights of the technical reader

At the Roald Dahl museum there is a poster on the wall entitled “The rights of the reader”. It’s a wonderful ten point manifesto drawn up by Daniel Pennac in his book of the same name. Unfortunately, the poster appears to be no longer available for download from the Walker books Web site, but it… Read more »

User Assistance for the future: simple steps you can take today

We’ve decided our presentation at the UA Conference Europe 2008 will be on “User Assistance for the future: Simple steps you can take today”. We’ll be looking at developments which may (a) fundamentally change the expectations of users towards User Assistance and (b) change what/how technical authors deliver. We’ll be speaking on the first day… Read more »