Cherryleaf is, on this special day, pleased to announce a new service for customers considering offshoring or nearshoring their technical documentation requirements. From our new state-of-the-art offices at Mudeford Sands (see below), you now have a new way of obtaining resource for your projects. It’s known as “sea-shoring”. Once you disembark from the land train,… Read more »
Category: Technical Author
Using Web Analytics in Technical Documentation: interview with an expert
This is a 10 minute extract from a 45 minute interview we carried out with Dr Chris Bose, a Web Analytics expert, on the topic of using Web Analytics in technical documentation. It’s also a test of another way to publish a screencast – as a MP4 video. This format means the interview can be embedded into this blog. Please note,… Read more »
Where does technical documentation fit into a “Freemium” business model?
This short video by Penny Power explains the Freemium model and how it applies to her business: So where does the Technical Publications department fit into this model? Traditionally, the user documentation has been given away free with a chargeable product. It’s not been chargeable in itself, but people have been required to buy a… Read more »
Information overload? Study shows an average American consumes 100,500 words per day
A report by the University of California, San Diego, found the typical American consumes a staggering amount of information every day. The report, called “How much information?”, found: In 2008, Americans consumed information for about 1.3 trillion hours, an average of almost 12 hours per day. Consumption totaled 3.6 zettabytes and 10,845 trillion words, corresponding to 100,500… Read more »
Once more, but with meaning – how will the Semantic Web affect technical documentation and technical authors?
Web technologies expert, John Fintan Galvin, is claiming 2010 will be the year of the Semantic Web, when semantic technologies really take off. If that is the case, how could it be used by technical communicators to deliver better user assistance? The Semantic Web is all about the automation of connections between “resources” in a context-sensitive way…. Read more »