Last month, we conducted an online survey that 226 Technical Authors completed. We also conducted some in depth interviews with UK Documentation Managers to get a better insight into the responses. Below is some feedback we received. Why user guides are not published on Web sites The main reasons we heard why user documentation was… Read more »
Category: Technical Author
Cherryleaf Technical Author survey 2011 – in pictures
Last month, we conducted an online survey that 226 Technical Authors completed. 31 respondents were freelance contractors, whom we’ve excluded from our analysis. Here are some graphs illustrating some of the significant figures from the survey. Click on each image to view a larger version. What impact does user documentation have on your business’ performance?… Read more »
Cherryleaf Technical Author survey 2011 – in figures
Last month, we conducted an online survey that 226 Technical Authors completed. 31 respondents were freelance contractors, whom we’ve excluded from our analysis. Here are some of the significant figures from the survey. Technical Authors measuring the ROI value of their output: 7% The most common measure was to quantify the value of avoided calls… Read more »
Americanisms in the world of the Technical Author
On the BBC web site, Matthew Engel complains about the increasing use of American English in the UK: The alarming part is that this is starting to show in the language we speak in Britain. American usages no longer swim to our shores as single spies, as “reliable” and “talented” did. They come in battalions…But… Read more »
What roundabouts can teach every software developer
Roundabouts have been in use in the UK for over 50 years, and today are seen as a natural part of the landscape – something as intuitive to use as a postbox. Everyone knows how to use them, they’re just intuitive to use, surely? Apparently not, judging by this BBC article on the introduction of… Read more »