Improving policy and procedures documents

I’ve been trying to work out why we’ve seen a marked increase in the number of enquiries relating to improving policy and procedures documents. Typically, these documents relate to very important issues. For example: dealing with vulnerable people calling an emergency hotline, and ensuring patient records are always handled confidentially and securely. Reading these documents, it… Read more »

Documenting an Olympics

The London 2012 Olympic Games are less than a year away, and we recently came across some information about the IT systems that will be supporting the games. According to Computer Weekly, “Planning and implementing IT in any major project is challenging to say the least. Problems and delays can cost millions of pounds. The… Read more »

Is most beginner technical writing training out of touch with the real world?

In developing our new Technical author basic/induction training course modules, one thing that struck us was it is easy to talk about a technical writing process that is often not followed in reality. For example, most books on technical writing describe how the writing project begins with a planning stage, an activity where the project is… Read more »