Reflections on the Congility conference

I spoke at the Congility (=”content agility”) conference, earlier in the week. It was a well run and interesting conference. Here are my post-conference reflections.

Where is User Assistance going? A summary of the bloggers’ thoughts

There’s been quite a few blog posts recently by a variety of bloggers and companies about the current state of User Assistance (such as online Help) and possible ways it could be improved. We thought it might be useful to provide a summary of all the different ideas floating around. This summary primarily looks at… Read more »

Here’s a link the article in Communicator magazine

We’ve uploaded a copy of an article that’s just been published in the latest edition of Communicator magazine to our website: What we can learn about technical communication from historical sword fighting and aikido instruction manuals. It’s slightly “off topic”, but still, we hope. an interesting read. The article mentions illustrator Oscar Ratti. Here is a… Read more »

What can Star Trek tell us about the future of technical communication?

It’s amazing how much of the future technology in Star Trek has already become reality. The computer tablets used by the crew in Star Trek Next Generation seemed almost fanciful when we first saw the show, but, by next year, it’s predicted the majority of US households will own a tablet. So what other technologies… Read more »