Mozilla is an organisation that always seems to be doing innovative things with their documentation. One of the experimental functions it has introduced to its Kuma wiki platform for the Mozilla Developer Network (MDN) documentation is an experimental PUT API that makes it possible to create and update articles remotely. Mozilla suggests a number of ways it can be… Read more »
Category: Technical Author
New training courses in technical communication are on their way
It might seem like we’ve been quiet recently, but that’s partly because we’ve been working on an academic project that we hope to be announcing towards the end of the year. As a spin-off from this project, we’re developing new training courses in technical communication. These courses are at a more advanced level than our basic/intermediate courses, and… Read more »
News roundup
Here’s a summary of recent activities: We have a client looking to engage a technical editor for a three month contract. We have a client looking for an undergraduate (or recent graduate) to spend 6 to 8 weeks as a paid technical writer intern this summer. We’ve a client looking for information on applying Net Promoter Score to… Read more »
Atlassian no longer lets users comment on its documentation – good or bad news?
Last week, Atlassian sent out this message on Twitter: We’re changing our documentation platform, including closing comments. Read more and learn why http://t.co/PjZVCV1Vze — Atlassian (@Atlassian) April 14, 2015 This was a surprise, as Atlassian has been a strong advocate for having user comments appended to user documentation. Sarah Maddox, when she was working at… Read more »
What is technical communication, actually?
As a technical communicator, sometimes it can be hard to explain to others what it is you do. In the olden days, it was simpler: you could say you wrote manuals. Then, in more recent times, you could say you wrote online Help and manuals. Today, there can be uncertainty of what is and isn’t technical… Read more »