All our online courses – at a discounted, bundle price

You can now sign up for all of Cherryleaf’s popular online training courses at a discounted price! This bundle provides you with access to: Cherryleaf’s Technical Author/Technical Writing online training course DITA fundamentals Single sourcing and content reuse training course Introduction to Content Strategy course By purchasing this bundle, you’ll save £180 ex VAT. That’s a… Read more »

How technical documentation helps the customer journey

Here is a diagram that shows the different types of User Assistance that can help users as they progress through the customer journey: Supporting the user through the customer journey has become more important, partly because the subscription, “try before you buy”, sales model means users can stop being a paying customer at a moment’s notice. Today, all… Read more »

Using Markdown to create a boilerplate document for reports and proposals

Following on from our post Cutting and pasting content into Word documents – Is there a better way?, we’ve been looking at how organisations could use Markdown to create reports and proposals more quickly and consistently. The objective was to: Create something simple for non-technical people to use. Have a collection of re-usable chunks of content that… Read more »

Take part in the Cherryleaf Training Survey 2015

We’re carrying out a short survey into training courses for technical communicators. The questions are mostly around the courses you would like to see offered by training providers. To participate, please complete the questionnaire below (alternatively, use this link to the survey):

Cutting and pasting content into Word documents – Is there a better way?

Earlier this week, we were helping a large company finalise a bid document where they were required to use a Word file sent by their client. This involved taking content from the company’s repository of standard documents on SharePoint, and from emails, plus writing down information provided verbally by the Subject Matter Experts. The bid writing team had to cut the relevant content from… Read more »