Microsoft Help v.3 Preview

April Reagan of Microsoft will be talking about Microsoft Help v3 at the WritersUA conference: “Microsoft Help 3 is a new client help system. This help system has been built from the ground up with simplicity, performance and relevance in mind. It was not a straightforward road in getting the project approved, and with a… Read more »

Tony “Dr DITA” Self’s London DITA workshops this March

We’ve managed to arrange for Tony Self (“Dr DITA”), to break his journey again (this time it’s Melbourne to Seattle) and deliver his Beginners and Advanced DITA training workshops in London. This time, the advanced course will be more advanced and delegates will receive a free copy of a DITA utility that Tony has been… Read more »

What I learnt from 21 hours of interviews with UK Documentation Managers

After conducting 21 hours of interviews with Documentation Managers and writing a 7,000 word report on the findings, two factors stand out: 1. The importance of usability testing documents.2. The importance of measurement. As the saying goes, you can’t manage what you can’t measure. UPDATE: The report is now available for purchase via the Cherryleaf… Read more »