We’re planning a writing skills course for people working in Technical Support departments. If you work in a Technical Support department, you can help us develop this course by completing this survey. There are 12 short questions below (or you can use this alternative link to the survey):
Category: survey
The most common mistakes organisations make with their policies and procedures
Here are the responses we received when we asked, what are the most common mistakes organisations make with their policies and procedures: https://twitter.com/rahelab/status/1011873673299578886 Not having any! — Rhonda Bracey (@RhondaBracey@mastodon.social) (@cybertext) June 26, 2018 Not including any context. I've seen people question policies (and ignore them) because they don't understand the reason/benefit of the policy…. Read more »
What are the most common mistakes organisations make with their policies and procedures
We’re running another Question of the Week on social media. This week’s question is: What are the most common mistakes organisations make with their policies and procedures? We plan to follow this up at a later stage with suggestions on how to prevent or fix these mistakes. You can add your answer by using the comments… Read more »
What people said were the common mistakes organisations make with their API documentation
Here are the responses we received when we asked, what are were the common mistakes organisations make with their API documentation: Thinking the auto-generated API reference is sufficient documentation. Shauna Too many docs, not enough code samples. Laura L. Too many “hello world” code samples; Not enough that accomplish something useful. Scott S. Not seeing… Read more »
Survey results: Why does your organisation have end user documentation?
Here are the results from our short survey into the reasons why organisations have end user documentation: (n=20) What can we learn from these answers – perhaps that there isn’t one single dominant reason why organisations have end user documentation. The results suggest its value in reducing costs and retaining customers is seen as more important than its… Read more »