At this moment, Autodesk’s Web based Help system statistics stand at: 3,166,604 visitors (since 1 Feb 2011) 31,268 registered users 388,517 pages 4914 videos 3,282 comments 815,966 page edits 2,333,219 all contributions More at Irregular Enterprise Would you like your Help system achieve similar results?
Category: ROI
How to build a multi-million dollar business by putting manuals on the Web
One of the issues we’ve been promoting for many years is the importance for Technical Authors to publish their user guides and online Help on the Web. A surprisingly large amount of companies still don’t offer Web versions, for reasons that include: It’s too difficult Our competitors might read it and reverse-engineer our product Support/Training/Marketing… Read more »
What Should Technical Communicators Do When Products “Just Work”?
Here is a copy of the slides Ellis will be presenting in Chicago on Monday. STC summit 2012 What Should Technical Communicators Do When Products “Just Work”?
User documentation from an accountant’s perspective
My first job out of college was in financial auditing, and I’ve often found the time I spent learning the ways of the accountant useful in understanding business fundamentals. So how does User Assistance (user documentation) appear through the prism of accountancy? Is it an asset? Assets are things you buy that have a value… Read more »
Content Strategist v Technical Author – spot the difference
CEO: How do your team perform this quarter? Content Strategist: We increased web site visits by 10% CEO: How can we improve this? More budget? ——- CEO: How do your team perform this quarter? Technical Author: Our page productivity increased by 10% CEO: How can we improve this? By working harder?