If your Technical Publications department was a business

Sometimes it’s good for managers to look at a department in a slightly different way from normal. What, for example, if the Technical Publications department was a business? If a business troubleshooter were to come in and ask key commercial questions, could they be answered? Questions such as: Would it know how many customers it had?… Read more »

First Documentation Managers/Leaders mentoring meeting set for 26th May

The first Documentation Managers/Leaders mentoring meeting date has now been set:  for the afternoon of Tuesday 26th May 2009.   The afternoon is dedicated to providing a safe forum where documentation managers can share the issues they face and get their challenging questions answered – not just by an expert but by people who’ve faced… Read more »

Why does this project manager have so many lines on his face?

Notice the man’s wrinkles. What have past software development projects done to him? Maybe this time it will be different. Maybe this time he can sleep knowing the users will get the documentation they expect. Because maybe this time he’ll use a technical author. Cherryleaf works with developers of software helping them ensure they have… Read more »