Our approach to writing procedures documentation

Yesterday, I went on walk to celebrate the life of Richard White, and I was asked by someone on the walk how we tackle procedures writing projects. They asked two great questions: Do you use templates, and which tools do you use? I thought it might be useful to describe our approach.

April date for our policies and procedures writing course

Our next policies and procedures writing course will be held on Monday 11th April. Discover how to create clear and effective policies and procedures. This course teaches your staff how to write clear and effective policies and procedures, in a straightforward and efficient way.

Using Markdown to create a boilerplate document for reports and proposals

Following on from our post Cutting and pasting content into Word documents – Is there a better way?, we’ve been looking at how organisations could use Markdown to create reports and proposals more quickly and consistently. The objective was to: Create something simple for non-technical people to use. Have a collection of re-usable chunks of content that… Read more »

Cherryleaf’s policies and procedures writing – Next course 24th November 2015

Cherryleaf’s first public policies and procedures writing course will be held on the 24th November 2015, at our training centre in central London (SW7). Discover how to create clear and effective policies and procedures. Cherryleaf’s policies and procedures course teaches your staff how to write clear and effective policies and procedures, in a straightforward and efficient way. This course… Read more »

Creating palaces of almost forgotten things

This weekend, we went to the Fabularium on London’s South Bank, where the programme highlighted The Museum of Almost Forgotten Things. It struck me that this concept could also be applied to technical communication. The impetus to write things down, to document policies and procedures and to write user documentation for software written in a… Read more »