Zendesk and Knowledge Centred Support

We explore these questions from listeners: What’s your opinion of Zendesk and Mindtouch? Someone in our company thinks it might be a good idea to explore the idea of moving our Help content  – have you heard of anyone doing this and then using it in a way of single sourcing etc?  Our boss wants… Read more »

Docs Like Code – Interview with Anne Gentle

Here is early access to the latest episode on the Cherryleaf Podcast – Interview with Anne Gentle, author of Docs Like Code and Product Manager at Cisco. It will be published on the podcast channel on Monday. Topics covered: What is docs as code? Why do it? When might this approach might be applicable? The limitations… Read more »

Training, accreditation and CPD in technical communication

Below is an interview with David Farbey of the Institute of Scientific and Technical Communicators, where we discuss training, accreditation and CPD in technical communication. We cover: Becoming a technical communicator is different from becoming a lawyer, doctor, developer or an accountant in that, in the UK, there is no standard career path from school. How… Read more »