I wonder if the BBC’s Technology correspondent, Rory Cellan-Jones, is regretting posting an article in August called “Read the manual? Never!” . In it, he said: It may be sad that we no longer seem to have that thirst for knowledge about how things work. But I’m afraid I’m just not going to start reading… Read more »
Category: online Help
Microsoft shows how to have a party celebrating the new online Help in Windows 7 (yes, really)
Nintendo patents new Help/User Assistance system
Various computer games magazines are reporting news of a Nintendo patent for providing user assistance to players during a game. The patent describes “Demo Play”, which is intended to keep casual players interested in complex games in a way that doesn’t conflict with hardcore gamers’ requirements. Advanced players can play normally, while less experienced players can get the occasional helping hand. Hints will appear… Read more »
Why you should write Help for your competitors’ products
At our “Developing your career as a technical author” course yesterday there was a great discussion about meeting the needs of “Generation Y” – the part of the working population under 27 who have grown up with the Internet. It’s a group that makes up about 13% of the working population. We talked about the… Read more »
Which Help Authoring Tool developer will be the first to integrate Google Wave into its application?
Google Wave, the latest tool in development at Google, offers workflow and collaboration capabilities that will be of interest to technical documentation teams. With Google Wave’s open API, there’s the potential for developers of Help Authoring Tools to integrate Wave into its application and into published Help. The first 50 minutes of the video below… Read more »