At this week’s London Agile Content Meetup, Lana Gibson of the Government Digital Service (GDS) outlined how they use Google Analytics extensively to check and improve the user journey on the GOV.UK website. She said GDS treats this analytical data as the voice of their users – with GDS needing to interpret it and provide… Read more »
Category: content strategy
Different world views of content and content strategy
There’s a wonderful German word, die Weltanschauung, which roughly translates as a view of the world. It suggests there is a framework of ideas and beliefs behind people’s descriptions of various things in the world. I was reminded of Weltanschauung at this week’s London Agile Content Meetup, where Rahel Bailie neatly summed up some of the different views of… Read more »
The best Documentation Manager vacancy we think we’ve ever had on our books
We’ve been asked to a find candidates for a fabulous permanent vacancy at one of our clients. You need to lead and develop their vision of the role of User Assistance and content. This means treating content as a function of design (and user experience), with the appropriate information provided to users at all points… Read more »
Book review: Every Page is Page One
There’s a joke in education along the lines that students are taught the notes their teachers wrote down at university 20 years earlier…without going through the heads of either. I mention this because there have been a number of technical communicators who have started to question the technical writing best practices that have been taught… Read more »
New training courses are on their way
We’ve been busy bees recently, working on some new elearning courses that we plan to be introducing soon. Shortly, we’ll be offering an online course on DITA Fundamentals, and another on Content Strategy. Both courses have been written and are at the User Acceptance and Testing stage. Of these two, you’re likely to see the… Read more »